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  1. Functional Accessibility Requirements
  2. 12. Documentation and support services
  3. 12.2. Support services
  4. 12.2.3. Effective communication

12.2.3. Effective communication

ICT support services shall accommodate the communication needs of individuals with disabilities either directly or through a referral point.

Testing methods

Type of compliance Inspection
Pre-conditions
  1. ICT support services are provided.
Procedure
  1. Check that the ICT support services accommodate the communication needs of individuals with disabilities either directly or through a referral point.
Result Pass: Check 1 is true
Fail: Check 1 is false

NOTE: The provision of any level of support for the communication needs of individuals with disabilities constitutes a pass of this requirement. Suppliers may wish to provide further information about the level of support that is provided to enable the adequacy and quality of the support to be judged.

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