12.2. Support services
There is currently no content classified with this term.
ICT support services include, but are not limited to: help desks, call centres, technical support, and training services.
ICT support services shall provide information on the accessibility and compatibility features that are included in the product documentation.
ICT support services shall accommodate the communication needs of individuals with disabilities either directly or through a referral point.
Documentation provided by support services shall be made available in at least one of the following electronic formats:
a) a Web format that conforms to clause 9, or
b) a non-web format that conforms to clause 10.