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Offer real-time assistance

This feature would give the ability to connect to real-time, human assistance if needed. This feature could connect to existing caretakers, family and friends, or third-party organization’s paid support system. These assistants could either give text and voice support, or could take remote virtual control of the system to correct errors.

Discussion by Disabilities (Benefits & Preferred Behaviors)

The ability to contact a real person for live assistance can be very beneficial for users who are confused by the system and need some easy-to-understand assistance.

Existing Products

These products are free and their source code may be modified with few restrictions.

  • ATbar – ATbar, University of Southampton

Related Research and Papers

The Assistance On Demand (AoD) platform provides you with tools to easily deploy machine/human/crowd-based assistance systems on demand.

The US Office of the National Coordinator for Health Information Technology is challenging multidisciplinary teams to create and test a module or application that makes it easy for disabled consumers to access and interact with the health data stored in their EHRs.