Offer real-time assistance
This feature would give the ability to connect to real-time, human assistance if needed. This feature could connect to existing caretakers, family and friends, or third-party organization’s paid support system. These assistants could either give text and voice support, or could take remote virtual control of the system to correct errors.
Discussion by Disabilities (Benefits & Preferred Behaviors)
The ability to contact a real person for live assistance can be very beneficial for users who are confused by the system and need some easy-to-understand assistance.
These products are free and their source code may be modified with few restrictions.
- ATbar – ATbar, University of Southampton
Related Research and Papers
- Dyslexia, eLearning and eSkills, (Pgs 84-90) ‘Supporting Dyslexic Adults in Higher Education’ – University of Southampton – Draffan, E.A. (2012)
- Southampton Accessibility Tools presented at 8th International Cross-Disciplinary Conference on Web Accessibility – University of Southampton – Wald, M., Draffan, E.A., Skuse, S., Newman, R. and Phethean, C. (2011)