Offer real-time assistance
This feature would give the ability to connect to real-time, human assistance if needed. This feature could connect to existing caretakers, family and friends, or third-party organization’s paid support system. These assistants could either give text and voice support, or could take remote virtual control of the system to correct errors.
Discussion by Disabilities
The ability to contact a real person for live assistance can be very beneficial for users who are confused by the system and need some easy-to-understand assistance.
Existing Products
These products are free and their source code may be modified with few restrictions.
- ATbar(link is external) – ATbar, University of Southampton
- Be Me Eyes- Helping the blind(link is external)
- RogerVoice - Converts voice to captions(link is external)
Related Research and Papers
- Dyslexia, eLearning and eSkills, (Pgs 84-90) ‘Supporting Dyslexic Adults in Higher Education’(link is external) – University of Southampton – Draffan, E.A. (2012)
- Southampton Accessibility Tools presented at 8th International Cross-Disciplinary Conference on Web Accessibility(link is external) – University of Southampton – Wald, M., Draffan, E.A., Skuse, S., Newman, R. and Phethean, C. (2011)
- Communication of Social Support in Computer-Mediated Groups for People With Disabilities(link is external)- Dawn O. Braithwaite, Vincent R. Waldron, Jerry Finn
- Personalized accessibility map (PAM): a novel assisted wayfinding approach for people with disabilities(link is external)- Hassan A. Karimi, Lei Zhang,Jessica G. Benner
- VizWiz: nearly real-time answers to visual questions(link is external)- Jeffrey P. Bigham, Chandrika Jayant, Hanjie Ji, Greg Little, Andrew Miller, Robert C. Miller, Robin Miller, Aubrey Tatarowicz, Brandyn White, Samual White, Tom Yeh