Offer real-time assistance
This feature would give the ability to connect to real-time, human assistance if needed. This feature could connect to existing caretakers, family and friends, or third-party organization’s paid support system. These assistants could either give text and voice support, or could take remote virtual control of the system to correct errors.
Discussion by Disabilities
The ability to contact a real person for live assistance can be very beneficial for users who are confused by the system and need some easy-to-understand assistance.
Related Research and Papers
- Dyslexia, eLearning and eSkills, (Pgs 84-90) ‘Supporting Dyslexic Adults in Higher Education’ – University of Southampton – Draffan, E.A. (2012)
- Southampton Accessibility Tools presented at 8th International Cross-Disciplinary Conference on Web Accessibility – University of Southampton – Wald, M., Draffan, E.A., Skuse, S., Newman, R. and Phethean, C. (2011)
- Communication of Social Support in Computer-Mediated Groups for People With Disabilities- Dawn O. Braithwaite, Vincent R. Waldron, Jerry Finn
- Personalized accessibility map (PAM): a novel assisted wayfinding approach for people with disabilities- Hassan A. Karimi, Lei Zhang,Jessica G. Benner
- VizWiz: nearly real-time answers to visual questions- Jeffrey P. Bigham, Chandrika Jayant, Hanjie Ji, Greg Little, Andrew Miller, Robert C. Miller, Robin Miller, Aubrey Tatarowicz, Brandyn White, Samual White, Tom Yeh