6.6. Alternatives to video-based services

Where ICT provides real-time video-based communication and also provides answering machine, auto attendant or interactive response facilities, the ICT should offer users a means to access the information and carry out the tasks related to these facilities:

a) for audible information, without the use of hearing;

b) for spoken commands, without the use of speech;

c) for visual information, without the use of vision.


Solutions capable of generating real-time captions or handling real-time text could satisfy the above requirement.

Testing methods

This clause is advisory only and contains no requirements requiring test.

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