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  1. Functional Accessibility Requirements
  2. 6. ICT with two way voice communication
  3. 6.4. Alternatives to voice-based services

6.4. Alternatives to voice-based services

Where ICT provides real-time voice-based communication and also provides voice mail, auto-attendant, or interactive voice response facilities, the ICT should offer users a means to access the information and carry out the tasks provided by the ICT without the use of hearing or speech.

Notes

Solutions capable of handling audio, real-time text and video media could satisfy the above requirement.

Testing methods

Type of compliance Inspection
Pre-conditions
  1. The ICT provides real-time voice-based communication.
  2. The ICT provides voice mail, auto-attendant, or interactive voice response facilities.
Procedure
  1. Check that the ICT offers users a means to access the information without the use of hearing or speech.
  2. Check that a user can carry out the tasks provided by the system without the use of hearing or speech.
Result  Pass: Checks 1 and 2 are true
 Fail: Check 1 or 2 is false

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