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  1. Functional Accessibility Requirements
  2. 13. ICT providing relay or emergency service access
  3. 13.2. Access to relay services

13.2. Access to relay services

Where ICT systems support two-way communication and a set of relay services for such communication is specified, access to those relay services shall not be prevented for outgoing and incoming calls.

Notes

  1. Two-way communication may include voice, real-time text, or video, singly or in combinations supported by both the relay service and the ICT system.
  2. The purpose of this requirement is to achieve functionally equivalent communication access by persons with disabilities.

Testing methods

Type of compliance Inspection
Pre-conditions
  1. The ICT system supports two-way communication.
  2. A set of relay services for two-way communication is specified.
Procedure
  1. Check that the system does not prevent access to any of those relay services for incoming and outgoing calls.
Result Pass: Check 1 is true
Fail: Check 1 is false

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