13.1.1. General (informative)
Relay services enable users of different modes of communication e.g. text, sign, speech, to interact remotely through ICT with two-way communication by providing conversion between the modes of communication, normally by a human operator.
It is best practice to meet the applicable relay service requirements of ES 202 975 [i.5].
Clause 13.1.1 is informative only and contains no requirements requiring test.
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